Return / Refund Policy
- All products are directly imported by E & K Sunrise are inspected and carefully packaged prior to shipment.
- Customer is responsible for any originating shipping fee and any return shipping fees.
- All exchanges, refunds & returns must be reported within 7 days of receipt of goods and returned to E & K Sunrise within 14 days.
- If you wish to return a product for a refund we will gladly offer you a credit note to the full value of the product (excluding shipping fees).
- If your product arrives damaged and you would like a credit issued, the product must be returned as proof to E & K Sunrise Import Co. for inspection.If you do not wish to return the product to save on shipping fees a clear digital photo may be emailed to us to show proof of damaged stock.
- Damage caused by improper handling or care is not returnable.
- E & K Sunrise Import Co will not be held responsible for refunds on items which are undeliverable, or for delays in delivery due to incorrect or incomplete address information which was given at the time of ordering.
To process a refund / return you must fill in an RMA form. A pre-completed form can be accessed directly from your personal account or you can access the basic form by clicking here.