Frequently Asked Questions
Why shop with E & K Sunrise?
E & K Sunrise Import Co. are the direct importers and wholesalers of quality giftware and ceramics to the gift and home decor industry since 2002. Our product range includes over 300 items such as ceramic pots, glass vases, concrete style pots and figurines, silk flowers, giftware items and more.
At E & K Sunrise we are committed to offering excellent customer service, timely deliveries and exceptional quality products at very competitive prices, that will not only exceed your expectations but your customers as well.
Are my details safe when ordering online?
When shopping at our online store you can rest assured that all your information is handled securely. All payment and order details are sent to us through a secure connection that uses a 128 bit SSL (Secure Socket Layer). This means that the information is encrypted and cannot be read by anyone other than us at E & K Sunrise. For more information about online security click here .
Where do you deliver?
We are able to deliver our products to any location within Australia. Depending on loaction shipment may take from 7- 14 days from initial placement of order.
What are the delivery fees?
Delivery to all Sydney metropolitan areas is free of charge.
Deliveries to all other areas within Australia are outsourced to a selection of competent and reliable transport companies. Due to the size and weight of some of our products we will only be able to advise you of the shipping charges after your order has been placed.
As soon as your order has been received we will email you advising of the delivery costs your order will incur. This amount will be added to your invoice.
What payment methods do you accept?
We accept payments by credit card (VISA / Mastercard / Bankcard), payment by cheque, money order, direct bank transfer (EFT)
Customers who have already placed and paid for a minimum of three orders may wish to apply to open an 30 day trading account with E & K Sunrise Import Co.
Can I make changes or cancel an order?
If you wish to cancel or amend your order please notify us immediately to find out if your order has been been processed and / or dispatched.
Orders that have already been processed and / or dispatched may not be cancelled or amended.
Why can't I see any prices?
Our general online catalogue does not show our wholesale pricing , to access our online wholesale prices you must first be approved by E & K Sunrise Import Co. to upgrade your registered account to a wholesale account.
Do you sell your products retail?
E & K Sunrise does not have a retail outlet or sell it's products at retail prices.
Can I become a wholesaler of your products?
We are a trade only company. If you have a registered Australian Businesses with a valid ABN or ACN you may apply to open a wholesale account.
Are all your products waterproof?
Yes, all our ceramic and glassware products are able to hold water without any leaks or discolouration. We also have a variety of ceramic pots with saucers which are specifically designed for plants, the pots have a hole in the bottom to allow the water to drain from the soil.
If you need to know any further information regarding our website or products please do not hesitate to send us an email by filling our contact us form.