E & K Sunrise Import Co. - Wholesale Agreement


Pricing and Minimum Orders

  • Our general online catalogue does not show our wholesale pricing , to access our online wholesale prices you must first be approved by E & K Sunrise Import Co. to upgrade your registered account to a wholesale account.
  • We are a trade only company therefore only registered Australian Businesses with an ABN or ACN may apply for a wholesale account.
  • All orders placed must not be less than our minimum order value which is $150.00 .

Shipping

  • We do not charge shipping fees for delivery within Sydney Metropolitan areas.
  • For orders shipped to all other areas within Australia, delivery fees will be advised by email once your order has been recieved.
  • All orders recieved are shipped as promptly as possible, from the time of placing your order the normal delivery time is 7 - 14 days.
  • We do not deliver to PO Box addresses.
  • We are unable to ship our wholesale products to areas outside of Australia.

Payment

  • The first three orders must be C.O.D. after this you may apply to open an account with E & K Sunrise Import Co.

Back Orders

  • In the event that a certain product is out of stock you will be notified by email. You may choose the option of a substitute product to the same value or the product can be placed on Back Order.
  • If you wish to cancel a Back Order please notify us immediately by replying to our email.

Return Policy

  • All products are directly imported by E & K Sunrise are inspected and carefully packaged prior to shipment.
  • Customer is responsible for any originating shipping fee and any return shipping fees.
  • All exchanges, refunds & returns must be reported within 7 days of receipt of goods and returned to E & K Sunrise within 14 days.
  • If you wish to return a product for a refund we will gladly offer you a credit note to the full value of the product (excluding shipping fees).
  • If your product arrives damaged and you would like a credit issued, the product must be returned as proof to E & K Sunrise Import Co. for inspection.If you do not wish to return the product to save on shipping fees a clear digital photo may be emailed to us to show proof of damaged stock.
  • Damage caused by improper handling or care is not returnable.
  • E & K Sunrise Import Co will not be held responsible for refunds on items which are undeliverable, or for delays in delivery due to incorrect or incomplete address information which was given at the time of ordering.

Typographical Errors

  • E & K Sunrise Import Co. is not responsible for typographical error or omissions realting to pricing, copy, photography or application. In the event of any errors you will be notified via email.

Payment Terms & GST

  • We accept payments by credit card (VISA / Mastercard / Bankcard), payment by cheque, money order or by direct bank transfer (EFT)
  • Only after placing and paying for your first three orders you may be eligible to apply for a 30 day trading account with E & K Sunrise Import Co. upon receipt and confirmation of valid trade and credit references.
  • Overdue accounts may be subject to a 2% finance charge on outstanding amount.
  • All prices listed on this website are inclusive of 10% GST.