E & K Sunrise Import Co. - Wholesale Agreement
Pricing and Minimum Orders
- Our general online catalogue does
not show our wholesale pricing , to access our online wholesale prices you
must first be approved by E & K Sunrise Import Co. to upgrade your registered
account to a wholesale account.
- We are a trade only company therefore
only registered Australian Businesses with an ABN or ACN may apply for a wholesale
account.
- All
orders placed must not be less than our minimum order value which is $150.00
.
Shipping
- We do not charge shipping fees
for delivery within Sydney Metropolitan areas.
- For orders shipped to all other
areas within Australia, delivery fees will be advised by email once your order
has been recieved.
- All orders recieved are shipped as promptly as possible,
from the time of placing your order the normal delivery time is 7 - 14 days.
- We do not deliver to PO Box addresses.
- We are unable to ship our wholesale products to areas
outside of Australia.
Payment
- The first three orders must be
C.O.D. after this you may apply to open an account with E & K Sunrise
Import Co.
Back Orders
- In the event that a certain product
is out of stock you will be notified by email. You may choose the option of
a substitute product to the same value or the product can be placed on Back
Order.
- If you wish to cancel a Back Order
please notify us immediately by replying to our email.
Return Policy
- All products are directly imported
by E & K Sunrise are inspected and carefully packaged prior to shipment.
- Customer is responsible for any
originating shipping fee and any return shipping fees.
- All exchanges, refunds & returns must be reported
within 7 days of receipt of goods and returned to E & K Sunrise within
14 days.
- If you wish to return a product
for a refund we will gladly offer you a credit note to the full value of the
product (excluding shipping fees).
- If your product arrives damaged
and you would like a credit issued, the product must be returned as proof
to E & K Sunrise Import Co. for inspection.If you do not wish to return
the product to save on shipping fees a clear digital photo may be emailed
to us to show proof of damaged stock.
- Damage caused by improper handling
or care is not returnable.
- E & K Sunrise Import Co will
not be held responsible for refunds on items which are undeliverable, or for
delays in delivery due to incorrect or incomplete address information which
was given at the time of ordering.
Typographical Errors
- E & K Sunrise Import Co. is
not responsible for typographical error or omissions realting to pricing,
copy, photography or application. In the event of any errors you will be notified
via email.
Payment Terms & GST
- We accept payments by credit card
(VISA / Mastercard / Bankcard), payment by cheque, money order or by direct
bank transfer (EFT)
- Only after placing and paying
for your first three orders you may be eligible to apply for a 30 day trading
account with E & K Sunrise Import Co. upon receipt and confirmation of
valid trade and credit references.
- Overdue accounts may be subject
to a 2% finance charge on outstanding amount.
- All prices listed on this website
are inclusive of 10% GST.
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